FAQs

Frequently Asked Questions

Online Orders

How do I change or cancel my order?

Due to our fast fulfillment processing, we unfortunately may not be able to modify or cancel your order unless you contact us immediately after it has been placed. 

Do you offer price adjustments?

If the price has changed within 14 days of your order date, we will honor a price adjustment. Please email buttercup@thedrybar.com to process the adjustment.

When will I receive my order?

We do our best to process orders placed by 12:00 noon Eastern Time, Monday through Friday, on the same day. Orders received after that time or on the weekend will be process the next business day, with the exception of Holiday or high volume timeframes. Once an order has been processed and shipped, it typically takes from 3-7 days to arrive using Ground shipping, depending on the destination. Expedited orders using Two-Day or Overnight delivery should arrive the designated number of business days after being shipped. Saturday and Sunday delivery is not available. Note that orders containing aerosols cannot be shipped overnight or via expedited air service. Deliveries to eligible addresses outside the continental United States (see below) may take longer.

How much do you charge for shipping?

Ground Shipping: FREE 
Two-Day Shipping: $15.00*
Overnight Shipping: $25.00*

*Orders containing aerosols cannot be expedited.

Will I be charged sales tax?

Drybar charges sales and use tax according to federal, state and local government guidelines. Tax is calculated based on the shipping address.

Do you ship to P.O. boxes?

Yes, we are able to ship to P.O. boxes via USPS Ground shipping only. Orders to such as addresses are not eligible for expedited shipping. Please be sure to select only the Ground shipping option during checkout.

Do you ship to APO/FPO addresses?

Unfortunately, we do not at this time but we're working on it! 

Do you ship internationally?

We accept orders to be shipped to the following overseas U.S. territories: American Samoa, Guam, the Marshall Islands, the Federated States of Micronesia, the Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Orders to these locations are not eligible for expedited shipping and may take longer to arrive than the listed delivery times.

Unfortunately, at this time, we do not ship orders from thedrybar.com internationally.

How do I check the status of my order?

You can track your shipment via the UPS.com website using the Tracking Number provided in your shipping confirmation message. 

How do I make a return?

Please review our Refund/Returns policy. CLICK HERE.

What is the maximum quantity allowed for purchase on thedrybar.com?

We currently limit purchase to quantities of 5 for each Tool (including kits and bundles that contain a Tool), and quantities of 25 for each Styling Product, accessory, and liquid only kits. To inquire about placing a corporate or large order, please email buttercup@thedrybar.com.

Tools and Products

How do I use my Drybar hot tool internationally?

Drybar hot tools are intended for use only in the U.S. and Canada (they should only be used with 120V/60Hz power supplies). Please do not try to use transformers, voltage converters, or plug adapters with these products internationally or with alternative power supplies. Failure to follow these guidelines will void the warranty.

Are Drybar products cruelty-free or tested on animals?

Drybar products are never tested on animals. All products meet the Leaping Bunny standard & are certified cruelty-free.

What if I have a problem with a Drybar blow-dryer or hair iron?

If you are experiencing problems with an item under warranty, please CLICK HERE.

In-Shop Services

What's your cancellation policy?

You may cancel up to 2 hours before the start of your appointment. By entering your credit card information at the time of booking, you agree to accept a $20 cancellation fee if you cancel within 2 hours of the start of your appointment or do not show up. For group appointments of six or less, your card will be charged for any in the party who cancel within 2 hours or do not show up. For groups of more than six, please reference your Parties contract.

Will my hair be washed during my appointment?

Yes! Your hair will be washed at no charge. For Uptini services, we do not advise having your hair washed during your appointment but we'll of course accommodate a wash if you prefer!

What's your extensions policy?

While we happily service clients with extensions, Drybar is not responsible for extensions that come loose or are damaged during the wash or blowout. We recognize that extensions are expensive and delicate; we will be as careful as possible in handling them, however we simply cannot assume responsibility if they come out or are damaged as a result of a Drybar service. To accommodate for the extra time extensions take to style, Drybar will charge $20 to clients with "sewn-in" and "clip-in" extensions.

If I ask my stylist to put my hair up in a bun or ponytail, is that a blowout or uptini?

We consider buns and ponytails an Uptini service!

Can I bring in my wig to be washed, dried, and styled? Is there a fee?

Yes, we'd love to wash and style your wig! We do consider this a blowout service.

Can I book an appointment for just a braid?

It depends! You can book an Uptini for a full braid service or add a braid to any blowout for $10. We're unable to book an appointment for just a braid without a blowout or Uptini service.

Are the drinks complimentary?

Absolutely! We're not able to serve alcohol at all of our locations due to local laws but do serve a complimentary glass of water, tea, or coffee with any blowout and a glass of complimentary white wine or champagne at select locations. In Las Vegas, we have a full service bar with delicious mixed cocktails for an added price. To view the menu, click here

I am visiting from outside the U.S. and want to reserve an appointment. What type of credit cards do you accept?

We accept any credit card that is accepted worldwide. At this time, we do not accept pre-paid international cards.

I have sensitive skin and can only use certain products. Can I bring them with me for my appointments?

Yes, we're ok with this! If you'd like to give our products a try, all are pthalate and sulfate free. Often times, our products are also gluten free so feel free to check with your stylist or give us a ring if you want more information on any of our products.

Memberships, Gift Cards, & Other Questions

How do I replace a lost or stolen gift card or coaster?

Drybar gift cards and gift coasters will be sent to you in an activated state and will be ready to use upon receipt. Therefore, they should be treated like cash. Lost or stolen cards/coasters cannot be replaced. Unused balances on gift cards cannot be redeemed for cash, but they never expire.

I notice you no longer sell gift coasters but received one as a gift. Am I still able to redeem it?

Drybar gift coasters are redeemable in shop & do not expire. We will continue to accept them!

How do I check my balance on a gift card or coaster?

Call us at 877-379-2279 to check the balance of an existing gift coaster or gift card. Unfortunately, we cannot reload gift card balances via phone.

How can I cancel or suspend my membership? 

You can request to pause or cancel your membership anytime by clicking here. Please note it will take 1-2 business days to process your request.

Need to update your Barfly membership credit card  or billing information?

Call us at (877) 379-2279 and we'll glady update your billing information.

Need help fast? Call us at (877) 379-2279